SMS Messaging Terms & Conditions and Terms of Service

Effective Date: January 1, 2026
Website: https://www.thrivelocalagency.com/

PART 1: SMS MESSAGING TERMS & CONDITIONS

1. Program Description

ThriveLocal Marketing LLC (“ThriveLocal,” “we,” “us,” or “our”) operates SMS messaging programs to communicate with individuals who have provided the applicable consent to receive text messages from us.

Our messaging programs may include both non-marketing and marketing communications related to our services, including marketing agency services, CRM solutions, website creation, AI-powered features, business automation, missed-call text-back, appointment scheduling, customer support, and service updates.

Messages may include:

- Responses to customer inquiries submitted through our website contact forms.

- Appointment confirmations, reminders, rescheduling updates, and scheduling-related notifications.

- Customer support communications and responses to service requests.

- Account notifications and updates relating to requested services.

- Missed-call text-back messages, where the applicable consent has been obtained.

- Marketing messages, promotional offers, and information about our services, where the appropriate marketing consent has been obtained.

You may opt in to receive SMS messages through our website contact forms, appointment booking calendars, or other clearly disclosed opt-in methods provided by ThriveLocal Marketing LLC.

Where applicable, our forms may provide separate, optional consent checkboxes for marketing and non-marketing messages. Submitting a contact form, providing your phone number, or booking an appointment does not, by itself, constitute consent to receive SMS messages.

2. Consent to Receive Messages

By selecting the applicable SMS consent checkbox or completing another clearly disclosed opt-in process, you agree to receive the category of text messages described in that disclosure.

Non-marketing messages: If you opt in to service-related messaging, you may receive appointment reminders, responses to inquiries, customer support communications, account notifications, and updates related to services you have requested.

Marketing messages: If you separately opt in to marketing or promotional messaging, you may receive promotional offers, information about our services, new offerings, and relevant business updates.

Consent to receive marketing messages is not a condition of purchasing any goods or services. Consent to receive non-marketing messages does not automatically constitute consent to receive marketing messages.

Message frequency varies depending on the messaging program and your interactions with ThriveLocal

Marketing LLC. Message and data rates may apply.

3. Cancellation and Opt-Out Instructions

You may cancel SMS messages at any time by replying STOP to a text message from us.

After you send STOP, we will process your opt-out request and send a confirmation message where applicable. You will no longer receive messages from the applicable messaging program unless you provide

consent again.

If you wish to receive messages again, you may opt in through an available sign-up method. Your new consent will apply to the messaging program and message types disclosed during that opt-in process.

4. Support and Assistance

If you experience issues with our messaging program, reply HELP to a message from us for assistance.

You may also contact us directly using the contact information below:

ThriveLocal Marketing LLC

Business Address: 2389 Main St, Suite 100, Glastonbury, Connecticut 06033, United States

Website: https://www.thrivelocalagency.com/

Email: [email protected]

Phone: +1 ‪(203) 807-4767

5. Message Frequency and Data Rates

Message frequency varies based on the messaging program, the services you use, your appointment schedule, and your interactions with our business.

Standard message and data rates may apply to messages sent to you from us and to us from you. For questions about your mobile messaging or data plan, contact your wireless carrier.

6. Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages. Message delivery depends on factors such as carrier availability, network conditions, and device compatibility.

7. Supported Carriers

Our SMS messaging programs are intended to work with major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, and other participating carriers. Availability and delivery may vary by carrier and location.

8. Age Restriction

You must be at least 18 years old to participate in our SMS messaging programs.

9. Privacy and Data Protection

Your privacy is important to us. We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or consent records with third parties or affiliates for marketing or promotional purposes.

We may share the minimum information necessary with SMS messaging platforms, aggregators, telecommunications providers, and authorized subcontractors solely to deliver and support the messaging services you have requested.

All other categories of data sharing exclude text messaging originator opt-in data and consent, except as necessary to provide or support the requested messaging services and as otherwise permitted or required by applicable law.

For additional information about how we collect, use, protect, and disclose personal information, please review our Privacy Policy:

Privacy Policy: https://www.thrivelocalagency.com/privacy-page

10. Compliance

ThriveLocal Marketing LLC aims to operate its SMS messaging programs in accordance with applicable laws, regulations, and relevant industry requirements, including the Telephone Consumer Protection Act (TCPA), applicable Federal Communications Commission rules, and applicable CTIA messaging guidelines.

Participation in our messaging programs is subject to these Terms and the applicable consent provided during enrollment.

PART 2: GENERAL TERMS OF SERVICE

1. Introduction and Acceptance of Terms

This website (the “Site”) is owned and operated by ThriveLocal Marketing LLC (“ThriveLocal,” “Company,” “we,” “us,” or “our”).

These Terms of Service govern your access to and use of https://www.thrivelocalagency.com/ and any services, features, content, or offerings made available by ThriveLocal Marketing LLC.

By accessing or using the Site, you agree to these Terms of Service and our Privacy Policy, together with any additional terms that apply to specific services or offerings.

If you do not agree to these Terms, you should discontinue use of the Site.

We reserve the right to update these Terms from time to time. Revised terms will be published on this page with an updated effective date. Your continued use of the Site after revised terms are published constitutes acceptance of those changes to the extent permitted by applicable law.

2. Services Offered

ThriveLocal Marketing LLC provides marketing agency services and technology-related solutions that may include:

- Marketing strategy and related services.

- Website creation and development.

- Customer relationship management (CRM) solutions.

- AI-powered features and business tools.

- Business automation and workflow configuration.

- Missed-call text-back and customer communication features.

- Appointment scheduling and related services.

- Other marketing, digital, and business support services.

Specific features, deliverables, pricing, service availability, and responsibilities may vary depending on the services purchased or agreed upon.

We reserve the right to modify, improve, discontinue, or introduce services, subject to applicable contractual obligations and law.

3. Acceptable Use

You agree to use our Site and services only for lawful purposes and in accordance with these Terms.

You agree not to:

- Use the Site or our services in violation of applicable laws or regulations.

- Attempt to gain unauthorized access to our systems, accounts, or data.

- Interfere with the security, availability, or operation of the Site.

- Upload or transmit malicious code or harmful material.

- Misuse our services to send unlawful, deceptive, unsolicited, or otherwise prohibited communications.

- Infringe upon the intellectual property, privacy, or other legal rights of any person or organization.

We reserve the right to restrict access or take appropriate action when we reasonably believe that these Terms have been violated.

4. Intellectual Property Rights

A. Our Intellectual Property

Unless otherwise stated, the Site and its original content, branding, design elements, text, graphics, and other materials are owned by ThriveLocal Marketing LLC or used under appropriate licenses. Such materials may be protected by copyright, trademark, and other intellectual property laws.

You may access and use the Site for personal or legitimate business purposes consistent with these Terms.

Unless expressly authorized by us or permitted by applicable law, you may not reproduce, modify, distribute, republish, publicly display, sell, or create derivative works from our protected materials.

You may download or print individual pages for personal, non-commercial use, provided that applicable copyright and proprietary notices remain intact.

B. User-Submitted Content

If you submit content to us through the Site or other digital channels, you represent that you own the content or have the necessary rights and permissions to provide it.

To the extent necessary to operate, provide, or improve the services you request, you grant ThriveLocal Marketing LLC a non-exclusive, worldwide, royalty-free license to host, reproduce, process, and display that content for those purposes, subject to applicable law and our Privacy Policy.

Any broader use of your content will be subject to applicable agreements, permissions, and legal requirements.

5. Third-Party Services and Integrations

Our services may integrate with or link to third-party platforms, including website hosting providers, CRM systems, AI tools, scheduling platforms, payment processors, and communication services.

Third-party products and services may be governed by their own terms, conditions, and privacy policies.

ThriveLocal Marketing LLC does not control all third-party services and is not responsible for their independent operations, availability, or policies. Your use of third-party services may be subject to separate agreements with those providers.

6. Disclaimers

The Site and its content are provided on an “as is” and “as available” basis, to the extent permitted by applicable law.

We make no warranties, express or implied, regarding the uninterrupted availability, accuracy, completeness, reliability, or suitability of the Site or its content for a particular purpose, except where such warranties cannot lawfully be excluded.

We do not guarantee specific marketing results, lead generation outcomes, revenue increases, conversion rates, or business performance from the use of our services unless expressly agreed in a separate written agreement.

AI-powered features, automated workflows, and third-party integrations may produce errors, interruptions, or results that require human review. You are responsible for reviewing outputs and ensuring that your use of these features complies with applicable laws and your business obligations.

Nothing in these Terms excludes or limits any rights or remedies that cannot be excluded or limited under applicable law.

7. Limitation of Liability

To the fullest extent permitted by applicable law, ThriveLocal Marketing LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, business opportunities, or goodwill arising from or related to the use of the Site or our services.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

Any additional limitations of liability relating to specific services may be set out in a separate written agreement.

8. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless ThriveLocal Marketing LLC and its officers, employees, contractors, and representatives from third-party claims, liabilities, damages, and reasonable expenses arising directly from your unlawful use of the Site, your violation of these Terms, or your infringement of another party's rights.

This provision does not apply to the extent a claim results from our own negligence, willful misconduct, or other conduct for which indemnification cannot lawfully be required.

9. Online Purchases and Payments

Certain services may be offered for purchase through our Site or through separate proposals, invoices, or service agreements.

Pricing, payment schedules, subscription terms, cancellation conditions, and refund policies will be communicated through the applicable offer or agreement.

Where third-party payment processors are used, payment information may be collected and processed by those providers under their applicable terms and privacy policies.

Unless otherwise agreed in writing, ThriveLocal Marketing LLC is not responsible for the independent products or services of third-party vendors.

10. Registration and Account Security

Some services may require you to create or access an account.

You agree to provide accurate and current information and to maintain the confidentiality of your account credentials. You are responsible for activities conducted through your account, subject to applicable law.

You agree to notify us promptly if you suspect unauthorized access to your account.

We are not responsible for losses resulting from your failure to take reasonable steps to protect your account, except to the extent liability cannot be excluded under applicable law.

11. Privacy and Communications

Our collection and use of personal information are described in our Privacy Policy: https://www.thrivelocalagency.com/privacy-page

If you provide your contact information, we may use it to respond to your inquiries, manage appointments, provide requested services, and send other communications permitted by applicable law and your preferences.

Marketing emails and SMS messages will be sent subject to the applicable consent requirements. You may unsubscribe from marketing emails using the unsubscribe mechanism provided or opt out of SMS messages by replying STOP.

SMS messaging is also governed by the SMS Messaging Terms and Conditions in Part 1 of this document.

12. Suspension and Termination

We may suspend or terminate access to the Site or certain services if we reasonably determine that you have materially violated these Terms, misused our services, or created a security or legal risk.

Where appropriate and legally required, we will provide notice or an opportunity to address the issue before taking action.

Termination does not affect obligations or rights that accrued before termination, or provisions that by their nature are intended to survive termination.

Separate service agreements may contain additional termination, cancellation, and refund provisions.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Connecticut, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

Any dispute arising from these Terms or your use of the Site will be handled by a court or other dispute-resolution forum with appropriate jurisdiction, subject to applicable law and any valid, separate written agreement between the parties.

Nothing in this section deprives a consumer of mandatory legal protections or rights that cannot lawfully be waived.

14. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our services, business practices, or legal obligations.

The current version will be published on our website with its effective date. Where required by applicable law, we will provide notice of material changes.

Your continued use of the Site following the effective date of revised terms constitutes acceptance of those changes to the extent permitted by law.

15. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by applicable law.

16. Contact Information

For questions about these Terms of Service, our services, or our SMS messaging programs, please contact us:

ThriveLocal Marketing LLC

Business Address: 2389 Main St, Suite 100, Glastonbury, Connecticut 06033, United States

Website: https://www.thrivelocalagency.com/

Email: [email protected]

Phone: +1 ‪(203) 807-4767

By accessing or using our website and services, you acknowledge that you have had the opportunity to review these Terms of Service and the applicable Privacy Policy.