Business Name: ThriveLocal Marketing LLC
Owner: Mark Hannon
Effective Date: January 1, 2026
Website: https://www.thrivelocalagency.com/

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

ThriveLocal Marketing LLC (“ThriveLocal,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

We do not sell, rent, or share mobile information, SMS opt-in data, or consent records with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties, except with messaging service providers and subcontractors as necessary to deliver and support the messaging services you have requested. All other categories of data sharing exclude text messaging originator opt-in data and consent.

1. Information We Collect

We may collect personal information, technical information, and service-related information when you visit our website, submit a contact form, schedule an appointment, communicate with us, or use our services.

A. Personal Information

The personal information we may collect includes:

- Name, email address, and telephone number.

- Business name, business address, and business contact information.

- Billing and payment information when you purchase our services.

- Information submitted through website contact forms, consultation requests, appointment booking calendars, and onboarding forms.

- Communication preferences and consent records, including timestamps and the method through which consent was obtained.

- Information you voluntarily provide when requesting information about our services.

B. Technical and Usage Information

We may collect certain technical information automatically, including:

- IP address, browser type, device information, and operating system.

- Website traffic, page visits, and general usage patterns.

- Cookies and similar tracking technologies.

- Website performance and analytics information.

C. Customer and Service Information

Depending on the services you use, we may collect and process:

- Records of customer inquiries, support requests, and communications.

- Appointment dates, scheduling preferences, and service history.

- Information required to configure or support CRM systems, websites, AI-powered features, business automations, and missed-call text-back services.

- Information needed to provide customer support, manage accounts, and fulfill service requests.

We collect only the information reasonably necessary for the purposes described in this Privacy Policy, subject to applicable law.

2. How We Use Your Information

We may use the information we collect for the following purposes:

- To provide, operate, maintain, and improve our marketing agency and technology services.

- To create, manage, and support websites, CRM systems, AI-powered features, and business automation solutions.

- To configure and support missed-call text-back, appointment scheduling, and customer communication features.

- To respond to contact form submissions, inquiries, consultation requests, and appointment bookings.

- To send appointment confirmations, reminders, customer support messages, account notifications, and service updates.

- To send marketing or promotional communications when the appropriate consent has been obtained.

- To process payments, manage subscriptions, and administer customer accounts.

- To maintain records of communication preferences and consent.

- To monitor performance, improve user experience, prevent fraud, and maintain system security.

- To comply with applicable legal obligations and enforce our agreements.

We do not use SMS consent for purposes beyond the messaging permissions provided by the individual.

3. SMS Messaging and Compliance

A. Text Message Program Terms

ThriveLocal Marketing LLC may send text messages related to the services we provide, including:

- Responses to customer inquiries and contact form submissions.

- Appointment confirmations, reminders, and scheduling updates.

- Customer support and service-related communications.

- Account notifications and updates regarding requested services.

- Missed-call text-back communications, where applicable consent has been obtained.

- Marketing messages, promotional offers, and information about our services, where the appropriate marketing consent has been obtained.

The types of messages you receive depend on the services you request and the specific messaging consent you provide.

B. How You Opt In to Receive Text Messages

We primarily collect SMS consent through website contact forms and appointment booking calendars. These forms may include clearly labeled, optional consent checkboxes for non-marketing messages and marketing or promotional messages, as applicable.

You may choose to provide consent by selecting the relevant checkbox or completing another clearly disclosed opt-in process. The applicable disclosure will explain the type of messages you are agreeing to receive.

Submitting a contact form, providing your phone number, or booking an appointment does not, by itself, constitute consent to receive SMS messages. We will send messages only where the appropriate consent or other legally permitted basis applies.

C. Non-Marketing and Service-Related Messages

If you opt in to receive non-marketing messages, we may send text messages related to your inquiries, appointments, requested services, customer support, account updates, and other relevant service communications.

Examples include appointment reminders, responses to inquiries, service notifications, and customer support messages.

Consent to receive non-marketing messages does not automatically constitute consent to receive marketing or promotional messages.

D. Marketing and Promotional Messages

If you separately opt in to receive marketing or promotional text messages, we may send information about our services, new offerings, promotions, special offers, and relevant business updates.

Marketing SMS consent is optional and is not a condition of purchasing any goods or services.

We do not send marketing text messages without the applicable consent required by law.

E. Message Frequency

Message frequency varies depending on the messaging program, the services you use, and your interactions with ThriveLocal Marketing LLC.

F. Message and Data Rates

Standard message and data rates may apply to text messages sent to and received from us. Your mobile carrier's standard messaging and data charges may apply.

G. Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to a message from us.

After receiving your opt-out request, we will process it and send an opt-out confirmation where applicable. You will no longer receive messages from the applicable messaging program unless you provide consent again.

Opting out of marketing messages will stop applicable marketing communications. Any further service-related communications will be handled in accordance with your preferences, applicable law, and any permissions that remain valid.

H. Help and Support

For assistance with our text messaging programs, reply HELP to a message from us or contact us using the information provided in Section 10.

I. Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered messages. Message delivery may be affected by carrier availability, network conditions, device compatibility, or other factors outside our control.

J. SMS Data Protection

ThriveLocal Marketing LLC does not sell, rent, or share mobile phone numbers, SMS opt-in data, or consent records with third parties or affiliates for marketing or promotional purposes.

We may share the minimum information necessary with messaging platforms, SMS aggregators, telecommunications providers, and authorized subcontractors solely to deliver, operate, or support the messaging services you have requested.

These service providers are permitted to use such information only as necessary to perform their services on our behalf, subject to applicable confidentiality and data protection requirements.

All other categories of data sharing exclude text messaging originator opt-in data and consent. We maintain reasonable safeguards designed to protect SMS-related information from unauthorized access, use, or disclosure.

4. Information Sharing and Disclosure

ThriveLocal Marketing LLC does not sell, rent, or trade personal information for monetary consideration.

We may disclose certain personal information in the following circumstances.

A. Service Providers

We may share information with trusted vendors and service providers that help us operate our business and deliver our services, including:

- Website hosting and development providers.

- CRM, business automation, and AI technology providers.

- Appointment scheduling and calendar platforms.

- Payment processing providers.

- Email delivery and customer support platforms.

- SMS messaging providers and telecommunications service providers.

- Analytics, security, and infrastructure providers.

These providers may access information only as reasonably necessary to perform their services, subject to applicable contractual, confidentiality, and data protection obligations.

SMS opt-in data and consent records are excluded from general data-sharing permissions and may be disclosed only as necessary to provide or support the messaging services you have requested, as described in Section 3.

B. Legal Obligations and Protection

We may disclose information when reasonably necessary to:

- Comply with applicable laws, regulations, court orders, or lawful government requests.

- Enforce our agreements and protect our legal rights.

- Investigate suspected fraud, security incidents, or unlawful activity.

- Protect the rights, safety, and security of our customers, business, or others.

Any disclosure of SMS opt-in data and consent records remains subject to the restrictions described in Section 3 and applicable law.

C. Business Transfers

If ThriveLocal Marketing LLC is involved in a merger, acquisition, restructuring, or sale of business assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

Text messaging originator opt-in data and consent remain subject to the restrictions described in Section 3.

5. Data Security and Retention

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

These safeguards may include:

- Access controls and authentication mechanisms.

- Encryption where appropriate.

- Security monitoring and system updates.

- Data backup and recovery procedures.

- Policies and procedures designed to protect confidential information.

We retain personal information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, maintain appropriate business and consent records, resolve disputes, and comply with applicable legal obligations.

When information is no longer reasonably required, we will take appropriate steps to delete it, destroy it, or otherwise handle it in accordance with applicable law and our retention practices.

No method of electronic storage or internet transmission is completely secure. Although we take reasonable measures to protect information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

- Improve website functionality and user experience.

- Understand website traffic and visitor behavior.

- Remember preferences and settings.

- Measure website performance and service effectiveness.

You may manage cookies through your browser settings and any cookie controls we provide. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent for non-essential cookies and tracking technologies.

7. Your Privacy Rights and Choices

Depending on applicable law, you may have the right to:

- Request access to personal information we maintain about you.

- Request correction of inaccurate personal information.

- Request deletion of certain personal information.

- Request information about how your personal information is collected and used.

- Withdraw consent for future communications where consent is the basis for processing.

- Unsubscribe from marketing emails using the unsubscribe link provided in those messages.

- Opt out of SMS communications by replying STOP.

- Submit a privacy-related request or complaint to us or, where applicable, a relevant regulatory authority.

To exercise your rights, please contact us using the information provided in Section 10.

We may need to verify your identity before processing certain requests. Some information may be retained where required or permitted by law.

8. Third-Party Websites and Services

Our website and services may contain links to third-party websites or integrate third-party tools and platforms.

These third parties may have their own privacy policies and data practices. ThriveLocal Marketing LLC is not responsible for the privacy practices of third-party websites that we do not control.

We encourage you to review the privacy policies of any third-party websites or services you use.

This Privacy Policy applies to information collected by ThriveLocal Marketing LLC through our website and services, subject to the applicable terms of any integrated service.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal obligations.

The updated policy will be published on our website with a revised effective date. Where required by applicable law, we will provide notice of material changes.

We encourage you to review this page periodically to remain informed about how we protect your information.

10. Contact Us

If you have questions about this Privacy Policy, your personal information, or our SMS messaging practices, please contact us using the details below.

ThriveLocal Marketing LLC

Business Address: 2389 Main St, Suite 100, Glastonbury, Connecticut 06033, United States

Website: https://www.thrivelocalagency.com/

Email: [email protected]

Phone: +1 ‪(203) 807-4767

By using our website or services, you acknowledge that you have had the opportunity to review this Privacy Policy. Where consent is required, we will obtain it separately through the applicable process.